An operating system + customer-facing AI sales agent for a Miami medical practice doing ~$100K/month. Replaced a 13-tab spreadsheet and hours of daily manual texting. The agent (Anthropic tool-calling) handles reorders, pricing, order status, and referrals over SMS; a human-takeover inbox with per-thread CRM context catches everything else.
Inside the OS: an assistant with read and write tools across the whole system. Every write is proposed, and executes only after explicit operator confirmation. Evals run on a curated golden-conversation set, not volume. Payment→fulfillment proven end-to-end on prod: real card charge → order paid → fulfillment SMS delivered.
Next.js 16 · TypeScript · Neon Postgres · Upstash Redis · Twilio · Clover · Anthropic API · Vitest (32 tests) + CI